I had a friend in NYC that I thought could use a little pick-me-up this week. There's a service in NYC called Max Delivery that works like Kozmo used to back in the day and I thought it'd be fun to give it a try. It only works in Manhattan, but you can get food from the grocery or a number of restaurants delivered in under an hour.
I found a bakery that had tasty looking cupcakes, added them to my order and checked out. After checkout however, I got a message that I would need to be physically present with my photo ID in order to receive the delivery. If I wasn't there, they wouldn't deliver.
However, it went on to say, I could click the live chat button and talk to someone if I knew I wasn't going to be there. So I clicked:
All customer service representative are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Ugh. This message repeated itself every 5 minutes for the next 20 minutes. My delivery window was approaching and I was worried that my order would go out and then be returned. Not cool. Finally after almost half an hour I got a response:
You are now being helped by 'Miguel'
Miguel: Hello, can I help you?
Garth: hi my order will go out soon and I won't be there. It says I need to talk to someone here to get this ok'ed
Garth: What do I need to do?
Miguel: Can you hold one minute while I check your account?
Garth: yes
Miguel: Since this is your first order we can't leave it with someone else
Garth: Really? its 6 cupcakes
Miguel: It's is ok
Miguel: we will send it
Garth: Thanks, it would really make a friends day
Miguel: it has no alcohol or cigarettes
Miguel: No problem
I'm glad I didn't try to brighten her day with a 40oz or a carton of Parlaments.
