The great state of California held up my license renewal paperwork because they think I checked one of the health conditions boxes on the original form. They wanted me to fill out another form indicating what I'm afflicted with so they can determine if its safe for me to drive.
I called up the office and got a very nice fellow who told me it was probably just a mistake but that I had to send in the form. He offered up a fax number I could use to send in my form so that I woudln't have to mail it in and wait for the back and forth.
Of course my office doesn't have a fax machine. Nobody does. I turned to the internet. I found efax.com at the top of my google search. They offered one month free as long as I entered my credit card info. I signed up and sent my fax without a hitch.
A few days after I had confirmed the fax had gone through, I attempted to login to efax and ... nothing. I was bounced back to the login screen. I used the "forgot my password" link and it sent me back exactly the same username and password as I was using. Every few days I tried logging in, just in case there were some temporary problems. I was beginning to become worried as my free month was about to expire.
Today I was finally able to login. I clicked through my account info trying to find the "cancel" option and after a few clicks I was sent back to the login screen. I logged in again. Bounced back. This cycle continued where I would be able to access my account for a short amount of time before being logged out. I furiously tried to find the cancel option during each brief opportunity but it was nowhere to be found.
Finally, at the bottom of the page, in tiny grey text, I found the 'site map' link (who still has site maps?) which took me to a list of options, one of which was my holy grail. The cancel link.
I clicked it.
A new window opened up and informed me that I would be connected to Brandon R. for a live chat. The following details the final challenge I had to endure in order to free myself of the service that was apparently so much easier than mailing a letter:
Chat Information : You are now chatting with 'Brandon R.'
Garth Webb: Hi, I'd like to cancel my efax account
Brandon R.: Hello, Garth. Welcome to online Fax support. I am Brandon R, your online Live Support Representative.
Brandon R.: I am glad to help you. Could you please provide me your fax number, registered email address and billing zip code for verification?
Garth Webb: info info info
Brandon R.: Thank you for providing your information. Please give me a moment while I pull up your account.
Brandon R.: In the meantime, please type the number corresponding to your reason for cancellation:
Brandon R.: 1) Moving to another provider
Brandon R.: 2) Bought a fax machine
Brandon R.: 3) Business or role changed
Brandon R.: 4) Short term project completed
Brandon R.: 5) Financial reasons
Brandon R.: 6) Problems with faxing or billing
Brandon R.: 7) Dissatisfied with quality of service
Brandon R.: 8) Too costly
[the same list of options is pasted again and Brandon appologizes for the repetition]
Garth Webb: None of these; my company already has an eFax account
Garth Webb: though I may answer 7
Garth Webb: I haven't been able to login to my account for about two weeks
Garth Webb: I've been trying to cancel since then
Brandon R.: I am sorry to hear that. May I know as to what exactly is the problem you are experiencing with our service?
Garth Webb: the website doesn't allow me to log in
Garth Webb: today I was able to login for the first time, but after a random number of clicks, I get logged out again
Garth Webb: my fax number and password are auto filled by my browser so they are the same every time
Brandon R.: I have emailed you the copy of welcome letter to your registered email address.
Brandon R.: Please try to login to your online account with the Fax number and 4 digit PIN provided in the welcome letter.
Garth Webb: I've done it, I have the right number
Garth Webb: that's not the problem
Garth Webb: there is a problem on the site
Garth Webb: the same fax number and password sometimes works and sometimes does not
Brandon R.: Garth, as we'd like to keep your business, I can offer you a discount and also waive your subscription fee for 1 month. The discounted monthly fee would be $12.95 per month.
Brandon R.: This new plan includes 150 free inbound and 150 free outbound pages monthly.
Brandon R.: There is no contract and you may cancel anytime. Shall I switch you to this plan?
Garth Webb: no, please just cancel
Brandon R.: I completely understand your wish to discontinue. Conversely, I can offer you a plan that will let you keep your eFax service for just 14 cents a day.
Brandon R.: You make one annual payment of just $50 and pay nothing more unless you exceed 30 pages per month. Extra pages are just 15 cents.
Brandon R.: This deal won't be available once your account is closed. Shall I switch you to this savings plan?
Garth Webb: no, just cancel
Brandon R.: Okay.
Brandon R.: If you wish to consider the 1 month free offer, I can set your account to auto-close at the end of the 1-month waiver period, wherein you need not have to contact us again for canceling the account.
Brandon R.: However, if you choose to continue, you would need to get back to us so that we could remove the auto-closure of your account.
Brandon R.: Would that be fine with you?
Garth Webb: nope, just close it
Brandon R.: Okay, I will go ahead and cancel your account.
Brandon R.: An e-mail confirming that your account has been canceled will be sent to your registered e-mail address.
Brandon R.: Is there anything else I may assist you with?
Garth Webb: that's it, thanks